Pre-orders
When you purchase a preorder, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect payment or a deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

If you cancel your order before it is fulfilled, we may be able to process the cancellation. 

Once the order is fulfilled, we do not accept cancellations, refunds, or returns, due to the products being customized, though you are welcome to get in touch via email alexismaragold@gmail.com if your item is damaged upon receipt.